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Creating a no-hassle Customer Experience
Whether you are dealing with external clients or internal customers, your processes need to work seamlessly, otherwise the customers’ experience will be fraught with delays, inaccuracies, rework and frustrations.
It is amazing how complicated some business processes can be, both for the customer and for the frontline colleagues who are trying to deliver an excellent service. The starting point is to understand what is important to your customer and use that as the focus when creating straightforward processes to deliver those requirements.
Of course there are also internal benefits to reducing the amount of waste in your processes. Every company needs to use resources – money or people – effectively to generate income, while also reducing risk. If you eliminate the waste and ensure that best practices are followed, then you will benefit from resource savings, reduced staff turnover and have a more motivated team serving your customers.
What we do
- Deliver Lean Six Sigma training and coaching
- Provide consultancy resource to review your customer journey
How we do it
- Training can be delivered either in a classroom environment, or via online tools (Zoom or Teams) as a series of modules. We often work as Associate trainers for other Training companies.
- Mentoring can be 1:1, group coaching, or a combination of the two.
- As consultants we’ll work alongside your teams to identify and understand customer requirements, review your processes and implement improvements.
Why us?
We are Lean Six Sigma Black Belts with almost 20 years’ global experience of delivering Continuous Improvement training, coaching and consultancy. We can work with clients in any organisation, whether private or public, manufacturing or services and have personal experience of working in all of these areas, particularly Financial Services and Shared Services. We can work with you to design a bespoke package of training, coaching and consultancy to help you and your team to work more effectively and provide your clients with the standard of service that they expect.
Contact us to discuss how we can help you further.